SmartDeviceBox

Thank you for choosing to purchase a Liebherr SmartDeviceBox. There are just a few steps that need to be completed so that you can make full use of all the available functions.

 

First download the SmartDevice app and then follow the installation instructions in the app.

Questions and answers about the SmartDeviceBox

  • Which functions are available with the SmartDeviceBox?

    Currently the following functions are possible by using the SmartDeviceBox and SmartDevice app:

    • Registration of your Liebherr appliances via the SmartDevice app with your smartphone, tablet or other mobile devices
    • Change the temperature settings of your appliance (depending on the functions of your appliance)
    • Querying the appliance status and changing appliance settings
    • Switching SuperCool or SuperFrost functions on and off (depending on the functions of your appliance)
    • Administration of your appliance data via the MyLiebherr Portal
    • Sending alarm messages as push notifications (e.g. door alarm if the door is accidentally left open) directly to your smartphone, tablet or other mobile devices
    • Networking with other services from partners such as voice assistants or SmartHome platforms
  • What are the technical requirements?

    The following prerequisites should be met so that you can take full advantage of the functions of the SmartDeviceBox:

    • A SmartDevice-capable appliance
    • An Android or iOS-enabled smartphone/tablet with internet access (mobile data access or WiFi).
      Please note that depending on your internet provider additional costs may arise.

     

    Further technical requirements for your home network and router are:

    • IEEE 802.11b/g/n with 2.4GHz. However, if you are using a router with a clock rate of 5GHz (IEEE 802.11n/ac), please make sure that your router is set to “Mixed Operation”.
    • The WiFi network key can have a maximum of 64 characters.
    • IPv4
    • WPA2 Personal
    • The ports are not configurable, by default a connection to port 8883 of the server service.home.myliebherr.com is established.
    • The connection via a guest access can lead to problems.
  • How do I reset the SmartDeviceBox?
    • For freestanding appliances with a display behind the door, please open the “WiFi” menu first:

      Within the “WiFi” menu please select the following symbol and confirm with the “OK” button.

      You have now successfully reset the SmartDeviceBox.
    • For freestanding appliances with a display in the door, please open the “SmartDevice” menu first. Within the “SmartDevice” menu, select the submenu “WiFi Reset”.
      Then confirm this procedure with “Reset”.
    • For built-in appliances, you will find the description of the symbols in the instruction manual. This is included with your appliance.
    • For Monolith, please select the “Setup” menu first and press the display to confirm. Within the “Setup” menu select the submenu “Connect MSDS”. Keep the display pressed until a message for resetting the SmartDeviceBox appears. Then press and hold the display again.
  • My settings on the router have changed (for example, changing the password). What should I do?
    • Perform the SmartDeviceBox reset procedure (see question: How do I reset the SmartDeviceBox?)
    • Add your appliance in the app again. Please note that the appliance settings are also reset.
    • Perform the installation process again as described in the app.
  • Can I integrate the SmartDeviceBox into my home network via the “WPS function”?

    Unfortunately the WPS function is not available in all SmartDeviceBox versions. To check this, please proceed as follows:

    • First plug the SmartDeviceBox into your appliance and then perform the SmartDeviceBox reset procedure (see question: How do I reset the SmartDeviceBox?).
    • The SmartDeviceBox is now in WPS mode, if you have the appropriate version. Now press the WPS button on your router within three minutes.
      If the WPS button has not been pressed within three minutes, the SmartDeviceBox emits its access point (LHSDB_xxxxxxxxxx).
  • After plugging the SmartDeviceBox into my device, no WiFi/SmartDevice menu appears. What can I do?
    • Please switch off your appliance by pressing its on/off button. Then unplug your appliance from the wall. After 30 seconds please plug in your appliance and switch it on using the on/off button on the appliance.
    • The WiFi or SmartDevice menu should reappear after about three minutes. If it does not, please contact your customer service directly.
  • What does the error message “SmartDevice app is stopped” mean?

    In this case please check if your Android or iOS version is compatible with the SmartDevice app:

    • Android version 4.4 or higher
    • iOS version 9.0 or higher
  • What do the SmartDevice symbols on the device display mean?

    For freestanding appliances with a display behind the door:

    • This function allows you to enable or disable your WiFi connection by pressing ON/OFF.
    • Use this function to reset the WiFi settings of your SmartDeviceBox to the default settings by pressing OK.
    • With this function you can check the WiFi status of your SmartDeviceBox by pressing OK.

      SSID: LHSDB_xxxxxxxxxx
      The SmartDeviceBox is in manual connection mode for 30 minutes. Now the SmartDeviceBox radiates its own network to which you can connect in order to transmit WiFi data.
      SSID: Empty
      The SmartDeviceBox is in sleep mode, please perform a WiFi reset and connect your SmartDeviceBox to your home network.
      SSID (examples): TP-LINK_2D43A2 oder Fritz!Box7069
      The SmartDeviceBox is now connected to your home network.
    • When you see this status on your home screen, the WiFi feature is turned on and you are successfully connected to your home network.
    • If you see this status on your home screen, the WiFi function is enabled, but there is no connection to your home network or the SmartDeviceBox cannot connect to Liebherr.
    • When you see this status on your home screen, the WiFi feature is enabled, but either the SmartDeviceBox is not connected to a network or the SmartDeviceBox is connected to a network but the network is not found. (e.g. night shutdown)

     

    For freestanding appliances with a display in the door:

    • When you see this status on your home screen, the WiFi feature is turned on and you are successfully connected to your home network.
    • If you see this status on your home screen, the WiFi function is enabled, but there is no connection to your home network or the SmartDeviceBox cannot connect to Liebherr.
    • When you see this status on your home screen, the WiFi feature is enabled, but either the SmartDeviceBox is not connected to a network or the SmartDeviceBox is connected to a network but the network is not found. (e.g. night shutdown)

     

    For built-in appliances or Monolith, please refer to the description of the symbols in the instruction manual. This is enclosed with your appliance.

  • How do I dispose of the SmartDeviceBox properly and professionally?

    The SmartDeviceBox still contains valuable materials and must be collected separately from unsorted municipal waste. The disposal of a used SmartDeviceBox must be carried out professionally and properly in accordance with the locally applicable regulations and laws.

    MĂĽlltonne richtige Entsorgung SmartDeviceBox